Privacy Policy

Effective Date: July 31, 2026

Hamza Berrefas (Auto-entrepreneur) operates the platform located at riwam.dz, riwam.com and all its subdomains, as well as connected custom client domains.

RIWAM is an all-in-one B2B digital ecosystem providing e-commerce SaaS solutions, AI automation tools, customer messaging gateways, and custom enterprise software. We are committed to protecting your privacy and handling all merchant and end-customer data with complete transparency and security.

This Privacy Policy describes how personal information is collected, used, and shared when you visit, subscribe to, or operate a store or custom platform through RIWAM.

• SaaS Operations & Management: To deploy and host online store templates, manage subdomains/custom domains, and maintain real-time inventory synchronization.
• Automated Order Fulfillment: To transmit shipping data to connected delivery companies (supporting 40+ carriers) to automatically generate delivery slips and tracking labels.
• Customer Communication: To route order alerts, OTP verifications, and automated client notifications via Telegram bots, SMS (with fixed or custom Sender IDs), and WhatsApp.
• AI Assistance: To train and operate dashboard admin helpers and customer-facing store chatbots to answer inquiries efficiently.
• Service Optimization & Fraud Prevention: To monitor system performance, screen transactions for risk or fraud, and improve dashboard performance.

• Delivery & Shipping Partners: Order details and delivery addresses are transmitted via API to selected courier companies (from our 40+ integrated carriers) solely to print delivery slips and complete package fulfillment.
• Messaging & Telecommunication Providers: Recipient phone numbers and notification text are processed through SMS gateways and WhatsApp API services to send transactional messages.
• Productivity & Analytics Services:
  • Google: Google Analytics (traffic tracking) and Google Sheets API (order export and management).
  • Meta (Facebook): Meta Pixels for store conversion tracking and ad performance.
  • Telegram: Telegram Bot API for instant order alerts.
• Legal Compliance: We may share personal data if required by applicable laws, legal processes, or government requests, or to protect the rights and safety of RIWAM and its users.

• RIWAM as Data Controller: We act as the Data Controller regarding account information, billing data, and direct communications between you (the merchant) and RIWAM.
• RIWAM as Data Processor: When your end-customers place orders on your RIWAM-hosted store, you act as the Data Controller for your customer lists, and RIWAM acts as the Data Processor. Merchants are responsible for ensuring that their own customer privacy notices comply with local data protection regulations.

• Localized Infrastructure & Legal Compliance: In accordance with the provisions of Law No. 18-07 of 25 Ramadhan 1439, corresponding to 10 June 2018, on the protection of natural persons with regard to the processing of personal data, as amended and supplemented, all personal data is processed and stored securely within the national territory (Algeria) in accordance with Article 44 of the said Law.
• Data Protection: Platform databases and application files are hosted on secure, dedicated Virtual Private Servers (VPS) with strict access controls and encryption protocols. We implement physical, electronic, and procedural safeguards to protect against unauthorized access, loss, or alteration of store data and messaging logs.

• Retention: We retain account and order information for as long as your account remains active or as needed to provide you with services, maintain transaction records, and meet legal/tax obligations.
• Your Legal Rights: Users may exercise the rights guaranteed to them under Law No. 18-07, as set out in Articles 32, 33, 34, 35, and 36 thereof. This includes:
  • The right to be informed about how data is used.
  • The right of access to your personal data.
  • The right to rectification (updating or correcting your data).
  • The right to object to the processing of your personal data.
• Exercise Your Rights: Merchants can manage or update their store data directly from the RIWAM dashboard. To exercise any of your statutory rights, request data removal, or close your account, please contact our privacy support team at support@riwam.dz.